1. Introduction
This Privacy Policy explains how Ascendia Technologies LLC ("Ascendia," "we," "us," or "our"), the developer and operator of EdgeVIQ ("EdgeVIQ," the "Platform," or the "Service"), collects, uses, discloses, and protects information when you visit edgeviq.com or any associated pages (the "Site"), request a demo, or otherwise interact with us.
This Policy currently covers our public marketing website and demo request process. It does not yet cover a customer-facing login, dashboard, or onboarded product environment; if and when such a product is launched, this Policy will be updated (or supplemented by a separate Product Privacy Notice) before that processing begins.
We have written this Policy with reference to the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"), the EU/UK General Data Protection Regulation ("GDPR"), and the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), so that visitors from any of these regions can understand their rights. Certain rights described below apply only to residents of the relevant region.
By using the Site, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Site.
2. Who We Are
Data Controller: Ascendia Technologies LLC
Location: Dubai, United Arab Emirates
Product: EdgeVIQ (AI-powered maritime video intelligence platform)
Contact email: info@edgeviq.com
Contact phone: +971 50 263 6515
For any question about this Policy or how your information is handled, please contact us using the details above.
3. Information We Collect
3.1 Information You Provide to Us
When you submit our demo request form or otherwise contact us, we collect the information you choose to give us, which currently includes:
- Full name
- Work email address
- Industry
- Number of cameras / vessels (or similar operational details you provide)
- Any additional message or details you include
If you contact us by phone, email, or through any other channel, we collect the information you share with us in that communication, such as your name, contact details, and the content of your message.
3.2 Information Collected Automatically
When you visit the Site, our web server and hosting infrastructure may automatically log limited technical information, such as your IP address, browser type, device type, operating system, referring/exit pages, and the date and time of your visit. This information is used for security, troubleshooting, and basic site-performance purposes.
As of the effective date of this Policy, the Site does not use analytics or advertising cookies. If we add analytics, advertising, or other tracking technologies in the future (for example, Google Analytics or similar tools), we will update this Policy and, where required by law, present a cookie consent notice before any non-essential cookie is set.
3.3 Information We Do Not Collect
We do not currently process payments on the Site, and we do not operate a customer login or account system through the Site. Accordingly, we do not collect payment card details or account credentials through the Site at this time.
4. How We Use Your Information
We use the information described above to:
- Respond to your demo request and schedule or conduct product demonstrations;
- Answer your questions and communicate with you about EdgeVIQ;
- Understand your operational needs (e.g., fleet size, camera count, industry) so we can tailor our response;
- Maintain and improve the security, functionality, and performance of the Site;
- Comply with our legal obligations and enforce our rights; and
- With your consent, send you marketing or informational communications about EdgeVIQ, which you may opt out of at any time.
5. Legal Bases for Processing (GDPR)
Where the GDPR applies, we rely on the following legal bases:
- Consent - for example, when you voluntarily submit the demo request form or opt in to marketing communications.
- Legitimate interests - for example, to respond to inquiries, secure our Site, and operate our business, provided these interests are not overridden by your data protection rights.
- Legal obligation - where we must retain or disclose information to comply with applicable law.
You may withdraw consent at any time by contacting us; this will not affect the lawfulness of processing carried out before withdrawal.
6. How We Share Information
We do not sell your personal information. We may share the information described above with:
- Service providers who perform services on our behalf, such as website hosting, email delivery, and IT support, under contractual obligations to protect your information and use it only for the purposes we specify;
- Professional advisers, such as legal or accounting firms, where necessary;
- Regulators or authorities, where required to comply with a legal obligation, court order, or governmental request;
- A successor entity, in connection with a merger, acquisition, financing, or sale of business assets, subject to appropriate confidentiality protections; and
- Other parties with your consent, where you have directed or agreed to such sharing.
We do not knowingly disclose personal information to third parties for their own independent marketing purposes without your consent.
7. International Data Transfers
We are based in the United Arab Emirates, and our service providers may process information in other countries, including countries that may not have data protection laws equivalent to those in your home jurisdiction. Where we transfer personal information internationally, we take reasonable steps to ensure it receives an adequate level of protection, including through contractual safeguards such as standard contractual clauses where appropriate.
8. Data Retention
We retain personal information collected through the Site only for as long as reasonably necessary to fulfil the purposes described in this Policy, including responding to your inquiry, maintaining business records, and complying with legal, accounting, or reporting requirements. Demo request and inquiry information is typically retained for the duration of our business relationship or prospective relationship with you, plus a reasonable period thereafter, unless you request earlier deletion and we have no legal basis to retain it.
9. Your Privacy Rights
9.1 General Rights (UAE PDPL and GDPR)
Depending on your location, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request erasure of your personal information, subject to legal exceptions;
- Restrict or object to certain processing of your information;
- Request a copy of your information in a portable format; and
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at info@edgeviq.com. We may need to verify your identity before fulfilling your request.
9.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose about you;
- Request deletion of your personal information, subject to certain exceptions;
- Correct inaccurate personal information;
- Opt out of the "sale" or "sharing" of personal information - we do not sell or share personal information as those terms are defined under the CCPA/CPRA; and
- Not be discriminated against for exercising your privacy rights.
You may submit a California privacy request to info@edgeviq.com.
9.3 Complaints
If you believe we have not handled your personal information appropriately, you may contact us directly, or you may lodge a complaint with your local data protection authority, where applicable.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
The Site is intended for business professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
13. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, the Site, or applicable law. We will post the revised Policy on this page with an updated "Last Updated" date. Material changes will be highlighted where appropriate.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Ascendia Technologies LLC
EdgeVIQ Email: info@edgeviq.com
Phone: +971 50 263 6515
Location: Dubai, United Arab Emirates